NetSupport Manager

NetSupport Manager 12.70

Control multiple remote PCs from a single location
4.5  (15 votes)
12.70.3 (See all)
NetSupport Ltd.

NetSupport Manager lets you monitor remote computers in your network. The monitoring can include a huge number of computers and can be done from portable devices, such as laptops, smartphones, and tablets. Luckily, it works not only on your local network but also the Internet.

The program is not intended for the regular user and therefore requires specialized knowledge. However, it has an intuitive interface, which definitely flattens the learning curve. From the main screen, you can replay videos in which the activity on the target computers has been recorded. Likewise, you can access an inventory of the local and remote PCs, which comprises available hardware, installed software as well as running process and applications.

When monitoring a remote computer, the program allows you to view its desktop in real time. I am glad that you can follow various computers simultaneously as their screens appear as thumbnails on your display. Likewise, you can let other users see the selected desktop as well. Not only that, it is allowed to share the activity on your own computer screen with others.

If you are assisting someone, it is great that you can interact with the person using voice and text chat. In this respect, it is even possible to start controlling the remote computer from your machine. Other collaboration features let you transfer data and synchronize the contents of various folders.

All in all, NetSupport Manager is a great tool mostly in the hands of employers who need to know what the personnel under their supervision is doing during work hours. Likewise, it has powerful diagnostics and collaboration tools that allow giving proper assistance if a problem arises. Fortunately, this can be done by not only your Windows PC but also other devices running Mac, Android, iOS, Linux and Chrome OS. Although the program is shareware, there are, unfortunately, various limitations as to what you can do with its trial version.

Pedro Castro
Editor rating:

Review summary

Pros

  • Accessible from multiple types of devices and operating systems
  • Controls a large number of remote computers
  • Allows desktop sharing and remote collaboration
  • Does not need any firewall configuration
  • Synchronizes contents between folders

Cons

  • To many limitations in the demo version
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